CXO
CXOTop Tech Conferences & Events to Add to Your Calendar in 2024
A great way to stay current with the latest technology trends and innovations is by attending conferences. Read and bookmark our 2024 tech events guide.
A great way to stay current with the latest technology trends and innovations is by attending conferences. Read and bookmark our 2024 tech events guide.
Bain & Company, which tops the U.S. list, and Google are the only two companies that have been included in the U.S. rankings every year of Glassdoor's Employees' Choice Awards.
Be cautious of the generative AI bubble potentially bursting, Deloitte said. Plus, cloud sovereignty may be hot in 2024.
The newly formed AI alliance was spearheaded by IBM and Meta and includes more than 50 members in business, academia, government and advocacy.
According to Gartner, the next wave of cloud computing will see even more complicated workloads migrated over, plus new options and requirements for cloud customers.
CISA advisor Nicole Perlroth closed out ISC2 Security Congress’ keynotes with a wake-up call for security teams to watch for nation-state-sponsored attacks.
Attackers launched 600 million threats on Microsoft customers daily in the last year, according to the tech giant.
This indicates that the most prominent ransomware groups are succumbing to law enforcement takedowns, according to researchers from Cyberint.
Compare top project portfolio management (PPM) software and learn more about pricing, features and pros and cons in our comprehensive guide.
IBM warns that enterprise IT is on the brink of an AI agent revolution, exploring its implications for businesses and technology's future.
Getting buy-in can be difficult. Safe-U founder and CEO Jorge Litvin explains how to create a common language between the CISO and the rest of the C-suite.
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they're not.
Get a comprehensive, potentially lucrative ethical hacking education with 18 courses on today's top tools and tech. This bundle is just $39.97 for a limited time.
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them.
Discover the best free content operations templates for monday.com, ClickUp, Airtable, Excel, SmartSuite, and more.
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated.
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.
It has overtaken strategic thinking and the ability to tackle business-level issues.
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.