Australia's Scam Prevention Framework aims to protect consumers by holding tech, banking, and telecom sectors accountable, with fines up to $50 million.

Landlines are being phased out, but a fax ATA will let you keep using your old equipment for years to come.

Discover how to legally, securely, and quickly fax a check whether you're using a traditional fax machine or an online faxing service.

Future AI programs will depend on employee engagement and skills.

A new report reveals a 2024 surge in mobile, IoT, and OT cyberattacks, highlighting key trends and the need for zero-trust security.

IBM warns that enterprise IT is on the brink of an AI agent revolution, exploring its implications for businesses and technology's future.

Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them.

New research found that 11% of U.K. businesses have at least 50 AI projects stuck in the planning phase, which could be because the technology simply can’t bring value.

Australian knowledge work could follow call centres in being optimised for peaks and troughs.

Nearly half of respondents blamed remote work for these incidents.

When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.

It has overtaken strategic thinking and the ability to tackle business-level issues.

Japanese and South Korean competition regulators commence probes.

Errant cybersecurity behaviours are particularly prevalent in Australia, a new report finds.

You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes.